Optimization of device service management by Neximago technical service. How did the implementation of Locatick change our work?
At Neximago, we constantly strive for the highest standards in servicing devices used by our customers. This requires effective management of the technical service, especially the team of regional service technicians operating in the field outside the company's headquarters. For this purpose and in response to growing market demand, we decided to implement the Locatick platform - a tool that has revolutionized our approach to managing service orders.
Why did you choose Locatick?
Locatick is one of the best programs for managing service and service orders, perfectly adapted to our requirements. Its intuitive interface, automation functions and advanced data analysis capabilities made it a natural choice for Neximago. Thanks to Locatick, we can finally effectively optimize a very wide range of multiple service orders, which translates into speed and accuracy of actions, and as a result, higher quality of service to our customers.
Implementation process
The implementation of Locatick in our company took place in several key stages:
Needs Analysis : At the beginning, the Neximago team conducted a detailed analysis of service processes. We identified areas where Locatick could bring the greatest benefits.
Team Training : A key element of the implementation was training for our service technicians. Thanks to them, all employees quickly mastered the new tool, which contributed to a smooth transition to the system.
Systems Integration : Locatick was integrated with our existing systems, enabling a seamless data transfer and minimizing disruption to work.
Testing and Optimization : After implementation, we conducted functionality tests, collecting team feedback. This allowed us to further optimize the process and adapt the program to our needs.
How has Locatick changed our work?
The implementation of Locatick brought many benefits that significantly influenced the quality of our service:
Team Efficiency : By automating the processes related to accepting and executing orders, our service technicians can manage their time and resources more effectively. This has allowed for a faster and more precise response to customer needs.
Better Communication : Locatick facilitates communication between service technicians, our Call Center and customer service. All have access to up-to-date order information, which increases transparency and eliminates misunderstandings.
Analysis and Reporting : The program provides us with detailed reports on completed orders, which allows us to continuously monitor the results of work. These analyses help us make better strategic decisions.
The Future with Locatick
We are convinced that further use of Locatick will allow us to further increase the efficiency of our work and improve the quality of service. Thanks to this tool, we can focus on what is most important - the satisfaction of our partners.
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